AH
Amber H
1 reviews | Active since Aug 2022
11 Aug 2022, 16:17
No feedback on claims
I reported my claim for a cellphone to Sohva on the 7th July 2022 and have still not received my voucher a month later. I have contacted their office numerous times and always informed that the issue has been escalated and must wait 48hrs for the voucher to be issued to no avail. The Call Centre staff is always polite however actions speak louder than words.
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Replies (2)
Sohva's replyOfficial
11 Aug 2022, 19:27Hi Amber, we are sorry for the frustration you're experiencing. We have passed your complaint on to our complaints team and will be in touch shortly.
Sohva's reply11 Aug 2022, 19:27
Official
Hi Amber, we are sorry for the frustration you're experiencing. We have passed your complaint on to our complaints team and will be in touch shortly.
Sohva's replyOfficial
27 Aug 2022, 10:44Dear Amber
Please accept our sincere apologies for the service received and the delays in the below matter. We're sorry that you received bad service and poor customer experience. As the new claims administrator, this is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
After looking into your complaint, we realised that your voucher was not released, and this caused the delay. Your claim has now been approved and the voucher has been released to the contact number you provided. Thank you for bringing this matter to our attention; it helps us to improve our operations and services.
Kind regards
Team Sohva
Please accept our sincere apologies for the service received and the delays in the below matter. We're sorry that you received bad service and poor customer experience. As the new claims administrator, this is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
After looking into your complaint, we realised that your voucher was not released, and this caused the delay. Your claim has now been approved and the voucher has been released to the contact number you provided. Thank you for bringing this matter to our attention; it helps us to improve our operations and services.
Kind regards
Team Sohva
Sohva's reply27 Aug 2022, 10:44
Official
Dear Amber
Please accept our sincere apologies for the service received and the delays in the below matter. We're sorry that you received bad service and poor customer experience. As the new claims administrator, this is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
After looking into your complaint, we realised that your voucher was not released, and this caused the delay. Your claim has now been approved and the voucher has been released to the contact number you provided. Thank you for bringing this matter to our attention; it helps us to improve our operations and services.
Kind regards
Team Sohva
Please accept our sincere apologies for the service received and the delays in the below matter. We're sorry that you received bad service and poor customer experience. As the new claims administrator, this is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
After looking into your complaint, we realised that your voucher was not released, and this caused the delay. Your claim has now been approved and the voucher has been released to the contact number you provided. Thank you for bringing this matter to our attention; it helps us to improve our operations and services.
Kind regards
Team Sohva