VM
Vusumuzi M
1 reviews | Active since Apr 2019
02 Sept 2022, 10:19
My claim for device
My name nohlanhla matshika I have claim for my device which I lost it's been n more 24 hours waiting for sms of details so can go get new device it's been delays two weeks trying to get my claim approved now other delay poor services
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Replies (2)
Sohva's replyOfficial
02 Sept 2022, 14:02Hi Nohlanhla, we are sorry for the frustration you've experienced. We have passed your complaint on to our complaints team and will be in touch shortly.
Sohva's reply02 Sept 2022, 14:02
Official
Hi Nohlanhla, we are sorry for the frustration you've experienced. We have passed your complaint on to our complaints team and will be in touch shortly.
Sohva's replyOfficial
09 Sept 2022, 10:20Please accept our sincere apologies for the service received and the delays in the below matter. We're sorry that you received bad service and poor customer experience. As the claims administrator, this is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
After escalating the matter to the underwriter, a decision was taken to decline the claim. We have emailed you a decline letter. If you disagree with our decision, please feel free to follow the 4-step process on the letter. Thank you for bringing this issue to our attention; it helps us to improve our operations and services.
Kind regards
Team Sohva
After escalating the matter to the underwriter, a decision was taken to decline the claim. We have emailed you a decline letter. If you disagree with our decision, please feel free to follow the 4-step process on the letter. Thank you for bringing this issue to our attention; it helps us to improve our operations and services.
Kind regards
Team Sohva
Sohva's reply09 Sept 2022, 10:20
Official
Please accept our sincere apologies for the service received and the delays in the below matter. We're sorry that you received bad service and poor customer experience. As the claims administrator, this is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
After escalating the matter to the underwriter, a decision was taken to decline the claim. We have emailed you a decline letter. If you disagree with our decision, please feel free to follow the 4-step process on the letter. Thank you for bringing this issue to our attention; it helps us to improve our operations and services.
Kind regards
Team Sohva
After escalating the matter to the underwriter, a decision was taken to decline the claim. We have emailed you a decline letter. If you disagree with our decision, please feel free to follow the 4-step process on the letter. Thank you for bringing this issue to our attention; it helps us to improve our operations and services.
Kind regards
Team Sohva