Lack of communication

Following from my previous complain to TFG, Sohva will never call and they not shy to keep you on hold while they make as if they going to solution you. Since May i was told to take my phone thru to Vodacom Fourways, they advised that what they see is a crack on the camera lens. well the phone battery isn't working but they dwelling and enforcing the fact that the CRACK messed up the battery. To me my lens has a scratch and not a CRACK. only people liaising with me is vodacom and phonefast NOT SOHVA. Called on Monday and i asked that i be called back by 2pm, even today they haven't called was dealing with Lebo. Now how is my insurance void as per phonefast based on a scratch. ''A crack is a fairly noticeable weakness in something that has been damaged by sharp contact'' ''A scratch is just a long mark on the surface ''

Even now on the 25th of May i paid my insurance but i cannot be assisted, been having this problem since March but i have insurance 1. I need my phone fixed i have been paying 2. nothing wrong with the camera