If you have insurance with this company immediately cancel it!

I am having a terrible experience with this insurance company. I cannot recommend it to anyone because of their *****ulent behavior with my phone. I filed a claim for my phone to be repaired in mid-August, but when they received it, they claimed it was salvageable within a day. Despite sending multiple emails to the complaint email address, I have received no response.

According to them, my phone is irreparable. However, it's currently active, and they can access my emails, WhatsApp, banking apps, and personal information. To make it worse, they even disabled the phone's password. As I send this review someone has been accessing my personal information without my permission. I had requested for my phone's battery to be replaced and for the issue with my password lock to be resolved. However, the phone repair service informed me that my phone was beyond repair, which I found hard to believe as the issues were minor. When I asked for my phone to be returned to me, they refused and insisted that it was their property.

I've been making calls almost daily, but the agents keep telling me different stories each time. They're now claiming my phone without even communicating what's wrong with it, simply because it's of high value and still functional. My mother spent over R20k on the phone, but they want to replace it with a R4k phone which is causing her emotional stress due to their unfair actions.