HORRIBLE SERVICE, *********** staff that's inhumane and robotic- with no human factor and no sense of urgency. Escalating anything with them is a waste of time. STAY AWAY FROM TAKING INSURANCE WITH HOLLARD/ EDGARS, JET or any other retailer who uses them

Had my phone ****** at the end of July, Logged the claim 1st Aug, today is the 20th of Aug, approximately A WHOLE MONTH LATER, I still have not received a replacement device. UNPROFESSIONAL, POOR and DISTASTEFUL service from the *********** staff from the call centre team leader Letlhogonolo Gaethuse to the so called manager Nebewia Hartebees who cannot not manage anything. They used all sorts of tactics to delay delivery of my device AFTER approving an unfair amount which was waaaaay less than what I am insure for. If you want value for your money- choose another insurance but Hollard, Edgars, JET etc.