NX
Nomonde X

1 reviews | Active since Jul 2022

17 Oct 2023, 13:23

EXCEPTIONAL SERVICE FROM SHOVA/ HOLLARD/ EDGARS PHONE CLAIM HALALA DIPUO SEKWELE HALALA EMPLOYEE OF THE DECADE

Dear Reviewer,

I am writing this message to express my gratitude to SHOVA insurance, facilitated through Edgars Hollard. It brings me great pleasure to commend Nikitta for her exceptional service as the administrator who promptly and empathetically assisted me. I would also like to acknowledge Dipuo Sekwele for efficiently logging my case and ensuring its successful resolution.

I reached out to the Shova claims email, and they were more than willing to assist me via email communication. I submitted my claim on a Monday, and to my astonishment, it was processed on the same day. By Tuesday, I had my phone back in my hands. This swift and efficient timeline was of utmost importance to me, as I urgently needed the phone to deal with a challenging situation.

Thank you once again for the exceptional service and support.

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Replies (1)
Sohva
Sohva's reply17 Oct 2023, 13:56
Official
Hi Nomonde - Thank you so much for your feedback!  We always aim to provide excellent service and we're happy to hear that we're on the right track. We'll be sure to acknowledge Nikita and Dipuo for their great work.