Excellent service by Sohva, on behalf of Hollard

Three weeks ago, my cellphone was damaged, and I contacted Edgars, who insured the phone through Hollard Insurance, for a claim. I was redirected to Sohva for the claims process.

My experience was insightful and very satisfactory. From the first email to the contact centre to the whatsapp communication, including the process guidelines, verification, submission, picking up of the device etc., I remained fully informed and received feedback on literally every aspect and timeframe of the claim. The process was completed in a very acceptable timeframe and the outcome of my claim was received in two weeks with options to me finalized in a week, thereafter.

The staff interactions were very pleasing - knowledgeable, patient, interactive, immediate and exceedingly friendly and accommodating.

I am a very happy customer, thanks to the interaction of Sohva and its staff. I can only recommend their interations and competence and will surely continue being a Hollard and Sohva customer.