DS
Daliso S
1 reviews | Active since Jul 2020
26 Apr 2023, 11:58
DO NOT GET CELLPHONE insurence with them.
Been paying for over 4 years and when I try claim ...getting rejecting ....waste of money...more money was contributed than I am claiming for ... don't get cellphone insurance...biggest ****
Helpful (0)
Replies (2)0
Replies (2)
Sohva's replyOfficial
26 Apr 2023, 13:28Hi Daliso, thank you for contacting us. We have passed your complaint on to our complaints team who will be in touch shortly.
Sohva's reply26 Apr 2023, 13:28
Official
Hi Daliso, thank you for contacting us. We have passed your complaint on to our complaints team who will be in touch shortly.
Sohva's replyOfficial
02 May 2023, 12:08Hi Daliso. Our claims team has confirmed that they have thoroughly investigated your complaint, and found that the claim was rejected due to the lack of loss prevention as well as the device not being blacklisted. The rejection letter you received, dated 19 April 2023, lays out the 4-step process on how to proceed if you disagree with the outcome of our decision. We encourage you to follow this process in order to review the decision.
Sohva's reply02 May 2023, 12:08
Official
Hi Daliso. Our claims team has confirmed that they have thoroughly investigated your complaint, and found that the claim was rejected due to the lack of loss prevention as well as the device not being blacklisted. The rejection letter you received, dated 19 April 2023, lays out the 4-step process on how to proceed if you disagree with the outcome of our decision. We encourage you to follow this process in order to review the decision.