Dissapointed and frustrated

I know it was a business decision for Finrite to sell the insurance to IUM but now it's really frastrating, I lodged a claim on the 5th April, Gave them all the details and I was told that the ITC ref no is incorrect I called Vodacom back and forth they gave me the same ref no, I then sent an email to IUM explaining that the box I have has the same IMEI number that I'm giving to Vodacom and that the phone was replaced by Finrite, They called on the 8th and promised to get the invoice and get back to me to this date no one has bothered, I sent an email for follow up as the premium is being deducted but I have no phone, I guess TCF only applies in books and not in practise. This is really frustrating. Claim no SC020282