SS
Sigaba S
1 reviews | Active since Oct 2022
21 Oct 2022, 09:24
DISGUSTED AND FUMING CUSTOMER
I AM A VERY DISGUSTED CUSTOMER AND DISAPPOINTED WITH SOHVA INSURANCE POOR SERVICE i did a device claim for a damage on the 10th OCTOBER 2022 and until today nothing , it has be two full weeks now waiting for my devise i do not no what is going on with the claim, the only answer they give me is that i will get my device sometime next week that will be 3 weeks already. i am so annoyed with the service. i am unhappy with the lies and poor service .
Helpful (0)
Replies (2)0
Replies (2)
Sohva's replyOfficial
21 Oct 2022, 09:35Hi Sigaba, we are sorry for the frustration you've experienced. We have passed your complaint on to our complaints team and will be in touch shortly.
Sohva's reply21 Oct 2022, 09:35
Official
Hi Sigaba, we are sorry for the frustration you've experienced. We have passed your complaint on to our complaints team and will be in touch shortly.
Sohva's replyOfficial
06 Nov 2022, 10:12Hi Sigaba
Unfortunately, when you cancelled the second claim, an internal miscommunication occurred and repairs were started on the damaged device. But we're pleased to confirm that your claim has since been sorted out and your device repaired, at no cost to you.
We value our customers and understand how important it is to offer exceptional service so we would like to thank you for bringing this to our attention - it helps us to improve our operations and services.
Once again please accept our sincere apologies for the delay in your claims and services received.
Unfortunately, when you cancelled the second claim, an internal miscommunication occurred and repairs were started on the damaged device. But we're pleased to confirm that your claim has since been sorted out and your device repaired, at no cost to you.
We value our customers and understand how important it is to offer exceptional service so we would like to thank you for bringing this to our attention - it helps us to improve our operations and services.
Once again please accept our sincere apologies for the delay in your claims and services received.
Sohva's reply06 Nov 2022, 10:12
Official
Hi Sigaba
Unfortunately, when you cancelled the second claim, an internal miscommunication occurred and repairs were started on the damaged device. But we're pleased to confirm that your claim has since been sorted out and your device repaired, at no cost to you.
We value our customers and understand how important it is to offer exceptional service so we would like to thank you for bringing this to our attention - it helps us to improve our operations and services.
Once again please accept our sincere apologies for the delay in your claims and services received.
Unfortunately, when you cancelled the second claim, an internal miscommunication occurred and repairs were started on the damaged device. But we're pleased to confirm that your claim has since been sorted out and your device repaired, at no cost to you.
We value our customers and understand how important it is to offer exceptional service so we would like to thank you for bringing this to our attention - it helps us to improve our operations and services.
Once again please accept our sincere apologies for the delay in your claims and services received.