DECLINED HANDSET CLAIM

I am writing this email to query the declined claim i put on the 2nd of July 2024. According to your policy that i never got the claim was declined due to the fact that the person using the cellphone doesn't have a close relationship with me and which it is not true as this child is my nephew(my younger brother's son) who stays with my mom in zeerust where my daughter stays.The very same handset that you declined the claim for we got from your company on the 23rd of May 2022 after the previous insured one was ****** in the house when we had visitors now to my suprise you are refusing to fix or either replace with a new one as it fell and the LCD is badly damaged. I have never received any document that advice me that i cannot insure a handset that is been used by my nephew as he doesnt have a close relationship with me, that means you cannot buy a gift for your sisters or brothers children and if that is the case i would like to have all the premiums i paid for the very same handset from 2022 May until the end of JUne 2024 be refunded to me as you insured the handset under false pretences. I also queried before that even when you increase the premiums you do not send notification that the price will increase. I will just see with the debit that the amount has been increased by your company. Kindly review this claim and provide me with positive feedback.