1 reviews | Active since Dec 2016
Complain-Bad Service
I made a claim, paid access but I haven't received my handset till now. I spoke to a team leader on Friday by the name of Njabulo who **** and said I will get my phone today since the delay was on their side. I had to call in again today only to find nothing was done. He promised he will send me an email on Friday with a number to track my parcel but that didn't happen. I spoke to him again he was so impatient and rude, spoke over me he told me he is rushing to a meeting than transfered me to Lebohang Nkopane who also told me he would listen to my call and call me back but he didn't. I think Hollard made a big mistake by transferring us to this company. After so many years with them, I'm thinking of cancelling my insurance becuase no one is able to help. I really don't understand why should I suffer for something I'm paying for and no one is able to assist. Njabulo even said he will expedite which means make a process happen sooner. Clearly he doesn't know what it means. I need help urgently otherwise I will take this further.
Please accept our sincere apologies for the service received and the delays in the below matter. We're sorry that you received bad service and poor customer experience. As the new claims administrator, this is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
After looking into your complaint, we realised that the policy administrator incorrectly updated the policy excess structure. We requested an amendment of your excess based on the documents you sent us, and your claim was approved with the correct excess. Thank you for bringing this matter to our attention; it helps us to improve our operations and services.
Kind regards
Team Sohva
Please accept our sincere apologies for the service received and the delays in the below matter. We're sorry that you received bad service and poor customer experience. As the new claims administrator, this is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
After looking into your complaint, we realised that the policy administrator incorrectly updated the policy excess structure. We requested an amendment of your excess based on the documents you sent us, and your claim was approved with the correct excess. Thank you for bringing this matter to our attention; it helps us to improve our operations and services.
Kind regards
Team Sohva