LF
Luvuyo F
1 reviews | Active since Aug 2023
26 Oct 2023, 15:57
Cellphone insurance claim
I claimed the cell phone last week ..so on Monday they asked for my claim number on wattsup and they never came back to me I tried communicating with them but no response my wife doesn't have a phone now
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Replies (2)
Sohva's replyOfficial
26 Oct 2023, 20:09Hi Luvuyo, thank you for contacting us. We have passed your complaint on to our complaints team who will be in touch shortly.
Sohva's reply26 Oct 2023, 20:09
Official
Hi Luvuyo, thank you for contacting us. We have passed your complaint on to our complaints team who will be in touch shortly.
Sohva's replyOfficial
27 Oct 2023, 12:35Hello Lumvuyo
We value our customers and understand how important it is to offer exceptional service and we understand how frustrating it is to not have a phone.
We value our customers and understand how important it is to offer exceptional service and we understand how frustrating it is to not have a phone.
Unfortunately, your claim is still pending as there is a “Block Code R” on your account which is preventing the cell phone insurance premiums from being deducted.
You may manually make the payment for the outstanding premiums. We sent you an email with IUA’s banking details, amount, and reference for you to make a manual payment for the missing premiums. Please can you confirm whether you received the mail? As soon as the outstanding premiums have been paid and allocated to your account, we will process your claim and send it for final assessment.
You’re welcome to email us at any time at ***. If you need to speak to us, please call ***.
Kind regards
Team Sohva
Kind regards
Team Sohva
Sohva's reply27 Oct 2023, 12:35
Official
Hello Lumvuyo
We value our customers and understand how important it is to offer exceptional service and we understand how frustrating it is to not have a phone.
We value our customers and understand how important it is to offer exceptional service and we understand how frustrating it is to not have a phone.
Unfortunately, your claim is still pending as there is a “Block Code R” on your account which is preventing the cell phone insurance premiums from being deducted.
You may manually make the payment for the outstanding premiums. We sent you an email with IUA’s banking details, amount, and reference for you to make a manual payment for the missing premiums. Please can you confirm whether you received the mail? As soon as the outstanding premiums have been paid and allocated to your account, we will process your claim and send it for final assessment.
You’re welcome to email us at any time at ***. If you need to speak to us, please call ***.
Kind regards
Team Sohva
Kind regards
Team Sohva