Cellphone insurance

I claimed for a phone with hollard and it has a representative insurance. After claiming it got approved and I was told to call and I then choose the phone and immediately after I received an sms where to pay my access fee and the following day I paid it and received an sms stating they received the payment . after 2 days I was told to get my phone at Edgar's . I went there the following day and got my phone . I got home and activated my phone and sent through important things but I then realized that the pictures are green so I went to my camera and noticed it was green as well . I sent through an email with my complaint . I received a call in the morning and was told to take it back to Edgar's again .Friday morning I did and was taking in for booking . Tuesday I call and had a rude consultant and told me about 7 days and 24-48 hours and I let it go. I called the representing insurance and was told to call Edgar's and ask them . I did and was told about 7 days and they don't know anything . Today is the 9th day without any communication for a phone I have paid without any hassle . I just want a new phone not a fixed phone which fully paid and only had it for a day .