sM
senzekile M
1 reviews | Active since Dec 2014
25 Jul 2022, 20:32
Cannot claim because they did not update my devise
My brother had terrible service with game finite insurance, He reported that my phone was ****** on the 25th of June and was told they cannot process his claim because they did not update my devise on their system. He was told to wait, He has been waiting ever since without a phone and his details cannot claim.
This is not acceptable and yet the debit order is being taken. Velile Mthembu, ***, now I cannot even start claiming
Helpful (0)
Replies (2)0
Replies (2)
Sohva's replyOfficial
26 Jul 2022, 10:28Hi Senzekile - we're sorry to hear that you have had a poor experience. Please can you email all the information to "complaints @ sohva .co .za" (remove the spaces) - our complaints team will be on the lookout for your mail.
Sohva's reply26 Jul 2022, 10:28
Official
Hi Senzekile - we're sorry to hear that you have had a poor experience. Please can you email all the information to "complaints @ sohva .co .za" (remove the spaces) - our complaints team will be on the lookout for your mail.
Sohva's replyOfficial
27 Aug 2022, 10:30Dear Velile
Please accept our sincere apologies for the service received and the delays in the below matter. We're sorry that you received bad service and poor customer experience. As the new claims administrator, this is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
After thoroughly investigating your complaint, we identified that the policy was not updated on the policy administrator’s system; however, we have since managed to update your policy, and this will allow us to process your claim on our system. Your claim has been approved, and we have attempted to contact you on the number provided. Unfortunately, we haven't been able to get hold of you. Please can you provide us with an alternative contact number. Thank you for bringing this matter to our attention, it will help us improve our operations and services.
Kind regards
Team Sohva
Please accept our sincere apologies for the service received and the delays in the below matter. We're sorry that you received bad service and poor customer experience. As the new claims administrator, this is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
After thoroughly investigating your complaint, we identified that the policy was not updated on the policy administrator’s system; however, we have since managed to update your policy, and this will allow us to process your claim on our system. Your claim has been approved, and we have attempted to contact you on the number provided. Unfortunately, we haven't been able to get hold of you. Please can you provide us with an alternative contact number. Thank you for bringing this matter to our attention, it will help us improve our operations and services.
Kind regards
Team Sohva
Sohva's reply27 Aug 2022, 10:30
Official
Dear Velile
Please accept our sincere apologies for the service received and the delays in the below matter. We're sorry that you received bad service and poor customer experience. As the new claims administrator, this is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
After thoroughly investigating your complaint, we identified that the policy was not updated on the policy administrator’s system; however, we have since managed to update your policy, and this will allow us to process your claim on our system. Your claim has been approved, and we have attempted to contact you on the number provided. Unfortunately, we haven't been able to get hold of you. Please can you provide us with an alternative contact number. Thank you for bringing this matter to our attention, it will help us improve our operations and services.
Kind regards
Team Sohva
Please accept our sincere apologies for the service received and the delays in the below matter. We're sorry that you received bad service and poor customer experience. As the new claims administrator, this is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
After thoroughly investigating your complaint, we identified that the policy was not updated on the policy administrator’s system; however, we have since managed to update your policy, and this will allow us to process your claim on our system. Your claim has been approved, and we have attempted to contact you on the number provided. Unfortunately, we haven't been able to get hold of you. Please can you provide us with an alternative contact number. Thank you for bringing this matter to our attention, it will help us improve our operations and services.
Kind regards
Team Sohva