KN
Kimi N
1 reviews | Active since Feb 2021
04 Oct 2023, 12:50
Bad service
Very bad service the claim is in the 3 month still no answer mail if the claim is approved or rejected don't take cell phone insurance with them don't waste you time
Helpful (0)
Replies (3)0
Replies (3)
Sohva's replyOfficial
04 Oct 2023, 13:05Hi Kimi, thank you for contacting us. We have passed your complaint on to our complaints team who will be in touch shortly.
Sohva's reply04 Oct 2023, 13:05
Official
Hi Kimi, thank you for contacting us. We have passed your complaint on to our complaints team who will be in touch shortly.
Sohva's replyOfficial
04 Oct 2023, 19:54Hi Kimi
Our complaints team has advised that your claim is pending as premiums have not been received for your Ackermans policy. The policy reflects that your premiums are in arrears and we are unable to proceed with your claim.Because you advised us that the premiums are up to date, we have not escalated the claim for a possible decline, but we do need the proof of payment to escalate this to IUA policy administrators so that they can update the premiums on your policy. We have tried to contact you on *** and ***, but the numbers ring and go to voice mail. Please confirm when is a convenient time is to call you or provide us with an alternative number to get hold of you.
Many thanks
Team Sohva
Our complaints team has advised that your claim is pending as premiums have not been received for your Ackermans policy. The policy reflects that your premiums are in arrears and we are unable to proceed with your claim.Because you advised us that the premiums are up to date, we have not escalated the claim for a possible decline, but we do need the proof of payment to escalate this to IUA policy administrators so that they can update the premiums on your policy. We have tried to contact you on *** and ***, but the numbers ring and go to voice mail. Please confirm when is a convenient time is to call you or provide us with an alternative number to get hold of you.
Many thanks
Team Sohva
Sohva's reply04 Oct 2023, 19:54
Official
Hi Kimi
Our complaints team has advised that your claim is pending as premiums have not been received for your Ackermans policy. The policy reflects that your premiums are in arrears and we are unable to proceed with your claim.Because you advised us that the premiums are up to date, we have not escalated the claim for a possible decline, but we do need the proof of payment to escalate this to IUA policy administrators so that they can update the premiums on your policy. We have tried to contact you on *** and ***, but the numbers ring and go to voice mail. Please confirm when is a convenient time is to call you or provide us with an alternative number to get hold of you.
Many thanks
Team Sohva
Our complaints team has advised that your claim is pending as premiums have not been received for your Ackermans policy. The policy reflects that your premiums are in arrears and we are unable to proceed with your claim.Because you advised us that the premiums are up to date, we have not escalated the claim for a possible decline, but we do need the proof of payment to escalate this to IUA policy administrators so that they can update the premiums on your policy. We have tried to contact you on *** and ***, but the numbers ring and go to voice mail. Please confirm when is a convenient time is to call you or provide us with an alternative number to get hold of you.
Many thanks
Team Sohva
Sohva's replyOfficial
10 Oct 2023, 10:25Hello Kimi
Unfortunately, we see that your policy reflects that your premiums are still in arrears and we urgently need the proof of payment to further assist with your claim.
We would love to contact you to discuss the issue, but we are really battling to get through to you on the number we have on our files and we're not sure if you're receiving our emails.
Please could you send us an email with an alternative number that would work for you and a time that suits you to take a call?
You can email us at *** or call us on ***.
Unfortunately, we see that your policy reflects that your premiums are still in arrears and we urgently need the proof of payment to further assist with your claim.
We would love to contact you to discuss the issue, but we are really battling to get through to you on the number we have on our files and we're not sure if you're receiving our emails.
Please could you send us an email with an alternative number that would work for you and a time that suits you to take a call?
You can email us at *** or call us on ***.
Sohva's reply10 Oct 2023, 10:25
Official
Hello Kimi
Unfortunately, we see that your policy reflects that your premiums are still in arrears and we urgently need the proof of payment to further assist with your claim.
We would love to contact you to discuss the issue, but we are really battling to get through to you on the number we have on our files and we're not sure if you're receiving our emails.
Please could you send us an email with an alternative number that would work for you and a time that suits you to take a call?
You can email us at *** or call us on ***.
Unfortunately, we see that your policy reflects that your premiums are still in arrears and we urgently need the proof of payment to further assist with your claim.
We would love to contact you to discuss the issue, but we are really battling to get through to you on the number we have on our files and we're not sure if you're receiving our emails.
Please could you send us an email with an alternative number that would work for you and a time that suits you to take a call?
You can email us at *** or call us on ***.