1 reviews | Active since Dec 2015
Awful customer service!!!
I made a claim on 17-06-2022 and only received my device on 20-07-2022, after a number of follow up calls. I even called after I received the device to check that the insurance policy has been updated with the new device details and I was assured that this will be done, I should not worry about it.
Today, 15-08-2022, I received an sms from IUA saying that my cellphone insurance has been cancelled with effect from 31/08/2022, all due to Sohva's failure to send the updated details of the new device to IUA. Instead when I called IUA as well as Sohva, I was told that it was my responsibility to make sure that my policy details are updated (How? I now have the onus of making sure that my details are updated because no one wants to take accountability and acknowledge that there are gaps in their processes!!!) Where is TCF? What kind of customer service is this?
Edgars seriously needs to reconsider this company as their service provider!
After reviewing your complaint, we realised that the replacement device was not updated on the policy administrator’s system. We have managed to update your device, and we can now confirm that your policy information is updated; your complaint is now closed. Thank you for bringing this matter to our attention; it helps us to improve our operations and services.
Kind regards
Team Sohva
After reviewing your complaint, we realised that the replacement device was not updated on the policy administrator’s system. We have managed to update your device, and we can now confirm that your policy information is updated; your complaint is now closed. Thank you for bringing this matter to our attention; it helps us to improve our operations and services.
Kind regards
Team Sohva