4 MONTHS WAITING PERIOD FOR A CLAIM WITH FINRITE AND SOHVA

This is the worst insurance company. I have been going back and forth with finite and sohva This started in May with FINRITE. According to my waybill Number my phone is still with RAM!!!!. NOW SEEN THAT FINRITE CLOSED MY CLAIM ACCORDING TO SOHVA(INITIALLY THEY CALLED AND SAID I MUST CHOOSE A NEW DEVICE) then june or July I started dealing with sohva first they said they working with books so they cant see the claim. I call every week and nobody knows what to do, they don't consult with a manager or supervisor they just drop the calls. I am promised calls all the time when somebody finally figures out what is going on. Then no call comes back to me. I continue calling everyday staying on hold for up to 20minutes. Last I spoke to Lelo about 2 or 3 weeks ago have her the way bill number and they could see the phone is still with Ram they said they can't fix the phone they will have to give me. New device. Now they giving another story. A whole damn 4 months been without a phone yes every single damn month you get your payment on time. I aNt feedback immediately regarding this claim as I will confinue bombing you with calls everyday till I get my new device