Poor Service

I have been to Soho a few times in the past and the service was always OK. I generally wait a while before someone attends to me but due to the convenience of not having to schedule an appointment, I always return. <br> In this particular instance, my boyfriend and I waited for 25 minutes before someone would even speak to us. The receptionist and staff gathered at the front desk were all busy with banking (or so it seemed) and ignored the line of customers starting to build up. The lady behind us in the queue actually left without being assisted. We soldiered on though, really wanting to go ahead with our treatment. When the lady at the front desk finally got around to talking to us, she advised that there we absolutely no appointments available. She did not apologize for the wait, did not offer to attend to us later in the day and quite frankly did not seem interested in the business. I was pretty shocked by her attitude and told her that the service was terrible, at which her response was a smile. Not even an apology....shocking. <br> To the management/ownership team, you have a great concept but you are losing customers because of the lack of your staffs commitment to service.