Unprofessional and substandard work

I bought a new dress and asked Soft Elegance to adjust the shoulder straps because it was slightly long, for 2 very small stitching i was charged R95 which i did not complained about , but collecting my dress was a shock to see how they ruined my Brand new dress!!!!!

I phoned the shop to complain and the person that answered the phone did not want to give me the number of the owner , eventually i got a number from them which turned out to be a number that is incorrect.