Appalling Service, Unbelievable!

<p>I took fabric to Soft Elegance Laundry in Cedar Square, Fourways to make a dress and a jumpsuit. It was clear from the type of fabric given that one was meant for a denim dress and the other for the jumpsuit. I even gave the tailor the pictures to show which fabric to use for what, and the pattern/design I wanted. Not only did they not deliver on time, but they switched the materials around and used the material for the dress to make the jumpsuit and the other way round. On raising the compliant with the manager, Mr Ernest Nnabuke, he not only took the side of his employees but he refused to pay back my deposit and the money I spent on the fabric. He called his employee, Jamie, who claimed that I had wanted the two items as they are. He also refused to pay back my deposit and said that it's company policy not to give back deposit. I demanded that he pay me back my deposit and give me back the money I had spent on buying the fabric. I even showed him Whatsapp communication between myself and the tailor whereby, 8 days later he was asking me to re-send the pictures of the dress and jumpsuit, which I had already given to him on the first day we consulted him. He just said he is sorry but I would not be getting back my deposit.<br /> <br />Mr Nnabuke was even suggesting that I find a way of wearing the dress and jumpsuit as they are and that there's no way he'll give my deposit back. He says he will try and sell the items and he's not sure how long it will take, it can be anything from two days to I don't know How long. He will then call me when he has sold the stuff to give me back my deposit and the money for the fabric. He didn't even enquire how much the fabric cost so I am not sure how his repayment of the fabric will be based on.<br /> <br />I paid R1225 as deposit and was supposed to pay the same amount as balance. He is not losing anything here, he has my R1225 and my fabric, one of which I bought at an exclusive fabric shop in Cape Town. He is still going to sell the dress and jumpsuit, maybe at a higher price and make much more profit. <br /> <br />I have never experienced such an appalling level of service. I always thought the customer was right, but not this time. He protected his employees and never acknowledged they made a mistake even though the proof was there. It was basically my word against theirs.<br /> <br />I will never again set foot in the shop nor recommend it to anyone for that matter. They just want to rob people of their hard earned money and his employees are coming up with stories to protect their jobs, which he is obviously believing. I'm very aggrieved and feel that I've been ****** in broad daylight. He even had the guts of suggesting that he takes me out for lunch to apologise and sort it out, and I told him I can buy my own lunch, what does he take me for. Appalling, unprofessional and lacks good service.</p>