The worst customer service I have ever experienced

I purchased a couch in November 2018 and am still trying to have the poor quality attended to, 8 months later. The staff in the Green point branch, seldom return calls or emails, get back to you or follow up. It takes approximately 3 emails chasing them up to get any response, only to be kept waiting again. I then went one step further, trying to find management who were accountable, which is like trying to find a needle in a hay stack, to no avail. But an apparent customer service person by the name of Luke, also never bothered getting back to me to fulfil any promises. I have now sent four emails to him requesting a date of expected delivery but still no response. They don't even acknowledge, that not getting back to clients or following up on promises is not acceptable but are arrogant and have a total non-care attitude. I will never use them again. One chap in the factory named Vance, was the only one who showed any interest and concern for the shocking service and actually agreed that this was unacceptable.