Extreamly bad service

Hi Sodexo team.

It does not give me any pleasure to have to complain about the service or lack of at one of your branches based in 7 Anerley road, Parktown, Johannesburg, South Africa. This message is being sent out in all my honestly. My colleagues feel the same and whom have and still continuously support Sodexo on a daily basis, and on the daily basis experience the same problem.

Let me run you through a simple purchase of a sandwich which takes anything from 20min to 30min to complete. This is how it will play out. My colleagues and I would wait to place our order with nobody in front of us, we would consider ourselves lucky if the ordering process doesn’t take longer then 10min while we wait for any of the staff members to acknowledge us or stop having long and loud conversation among them selves . If there are 2 or more people in the line this process takes anything from 10 to 20 min to happen.

Making the order takes another 10min which we don’t mind as we do understand that food takes some time to prepare. Then it comes to paying, this process takes another 10min to happen as we wait for acknowledge from any of the staff members once again. I have ordered the same item 3 days in a row and on each day payed 3 different prices. We sometimes place the order and pay, we then leave to collect the order later, only to find out that the order has not been made and have to still for it. And don’t let me get started on the amount of times we have received incorrect purchases. What really upsets people is when a vegetarian orders are placed and the person finds traces of meat/fish in their order.

I friend of mine tried to buy some lunch yesterday while the staff members where eating there lunch (note this was 2hrs before closing time). He was told that he should come back once they done eating and that lunch time is over for him.

We really enjoy supporting Sodexo but please give us a reason to keep supporting.