1 reviews | Active since Apr 2021
Sodastream shocking experiance with factory/manufacturing fault
I purchased a machine and later found out that my machine had a factory/manufacturing fault. I contacted Sodastream and their reply was to trade my machine in for a new model. They were taking no responsibility for their defective machine. I need to pay??? "you will only need to pay R1055" Shocking, Sodastream, will not see me again and I am sure to relay my experience with others.
Their response below:
Messie Kiesa (SodaStream ZA) 02 Jan 2024, 20:17 GMT+9 Dear Sean, I regret to learn about the difficulties you are experiencing with your machine. Based on the information provided, it appears that your machine is currently not covered by warranty. In such a situation, the most suitable option available to you is our Trade In Trade Up offer. By participating in the trade-in/trade-up program with Sodastream SA Head Office, you will have the opportunity to exchange your Legacy machine for the NEW Terra Machine at a discounted price. The discount amounts to R544.99 off the recommended selling price of R1599.99. Consequently, you will only need to pay R1055, which includes free shipping within South Africa. The package will include the NEW Terra machine, 1 x 1L Carbonating water bottle (dishwasher safe), and 1 x New 60L CQC Cylinder (patent to Sodastream). Best regards, Emmanuel
