1 reviews | Active since Mar 2009
No replacements in Cape Town
I purchased a Sodastream device in CAPE TOWN years ago. I have looked after the device, but it has become time to replace the bayonet type bottles as those that I have, have reached their expiry date.<br> <br> I tried to purchase replacement bottles in Cape Town and when I was unable to source these bottles anywhere, I turned to Sodastream's customer care. It seems that I can get the bottles, but only in Johannesburg. It will cost me DOUBLE the price that the bottles cost in Johannesburg to have them shipped to me in Cape Town. Sodastream had no problem selling the product in Cape Town. At no stage did they mention that I would only be able to get the serviceable items from Johannesburg AT MY COST for shipping.<br> <br> How do I know that if I went and spent money to replace a device that is working because I cannot get bottles locally, will I have to import bottles for the device at a future date once again at my own cost?<br> <br> At the price that we pay for these devices, we should be able to purchase replacement bottles at the same price as Johannesburg clients.<br> <br> Perhaps this matter should be raised with the Consumer ombudsman because this is discriminating towards Cape Town residents.
