NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Sodastream
How is Sodastream rated on Hellopeter?
Hellopeter has tracked Sodastream across 69 reviews. Sodastream hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Sodastream? Write a review to help others decide.
Recent reviews (2)
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Share Your Experience1 reviews | Active since Feb 2026
Extremely Disappointed – ********* Product Discontinuation & Shockingly Poor Customer Service
If the option was there to give minus 5 stars, I would gladly click on that rating. I am beyond frustrated with SodaStream. They have discontinued older machine models and now expect loyal, existing customers to spend more money on new machines — even when our current ones are working perfectly fine. To make matters worse, their so‑called “trade‑in deal” costs more than what I originally paid for my machine. How is that a deal? It feels like a forced upgrade disguised as a promotion. The Customer Care experience is just as disappointing. When you submit a ticket, it’s nearly impossible to get proper support. And when your ticket is about to auto‑close, the agents reply with blank messages just to protect their KPI stats. That is incredibly unprofessional and shows zero respect for customers’ time or concerns. Overall, this has been the worst service I’ve experienced in a long time. SodaStream needs to rethink both their product strategy and their Customer Care approach — loyal customers deserve better.
1 reviews | Active since Feb 2026
Extremely Disappointed – ********* Product Discontinuation & Shockingly Poor Customer Service
If the option was there to give minus 5 stars, I would gladly click on that rating. I am beyond frustrated with SodaStream. They have discontinued older machine models and now expect loyal, existing customers to spend more money on new machines — even when our current ones are working perfectly fine. To make matters worse, their so‑called “trade‑in deal” costs more than what I originally paid for my machine. How is that a deal? It feels like a forced upgrade disguised as a promotion. The Customer Care experience is just as disappointing. When you submit a ticket, it’s nearly impossible to get proper support. And when your ticket is about to auto‑close, the agents reply with blank messages just to protect their KPI stats. That is incredibly unprofessional and shows zero respect for customers’ time or concerns. Overall, this has been the worst service I’ve experienced in a long time. SodaStream needs to rethink both their product strategy and their Customer Care approach — loyal customers deserve better.
1 reviews | Active since Jan 2014
Sodastream Discontinues 30L and charges double + 78% more for 60L
This is for SOUTH AFRICA Dear SodaStream SA.... You discontinued the 30L refill.... which i used for years... nice, thank you... love the product... I used to pay R114.90 (R125 less R10 for the empty) for 30L Now you only do the 60L.... double the amount... but at R410.00?? R114.90 x 2 = R230.00 ... but just paid R410.00 Thats a 78% increase.... Well... guess after 20+ years of using your Co2 to drink 2L to 3L fizzy water per day.... ill switch to plain water.... Thanks for saving me some bucks....
1 reviews | Active since Jan 2014
Sodastream Discontinues 30L and charges double + 78% more for 60L
This is for SOUTH AFRICA Dear SodaStream SA.... You discontinued the 30L refill.... which i used for years... nice, thank you... love the product... I used to pay R114.90 (R125 less R10 for the empty) for 30L Now you only do the 60L.... double the amount... but at R410.00?? R114.90 x 2 = R230.00 ... but just paid R410.00 Thats a 78% increase.... Well... guess after 20+ years of using your Co2 to drink 2L to 3L fizzy water per day.... ill switch to plain water.... Thanks for saving me some bucks....