Pathetic Customer Service!!!

I placed an order on the 17th of January 2019, today its the 1st February 2019 and my order still hasn't arrived! They provide no tracking number at all. After sending my query to the website, I received an email from Zoe Donnelly (Customer Service Manager) who at first told me that she checked my order and my items will arrive shortly in India, so I rep**** to her and said if you really looked at my order you would have seeing that I am from South Africa. When I emailed her again today, she had the audacity to tell me the following, "Please do not start new emails, we sent you the below yesterday". Is that what you call customer service??? Zoe is a pathetic customer services manager and Sock Shop should wake up and see how she treats customers!!! Sock Shop should provide tracking details for international orders!!! Seriously pathetic customer service!!!