I am still having problems i got a nice agent helping me now again

Hi Fatima,
We understand how frustrating it must be to still be experiencing connectivity problems, especially after having to seek assistance again. We’re glad you’ve now connected with an agent who is actively helping you, but we also recognise your concern about Openserve closing the faults without contacting you first.

We appreciate how disruptive it is to have faults closed while the issue remains unresolved. We hope the current assistance gets your connection fully restored and the matter properly resolved.

Warm regards,
Webafrica Crew