ME
Marius E

1 reviews | Active since Aug 2012

02 Nov 2016, 13:38

******** Deductions

<p> a Couple of months back my wife took out a new cellphone contract, without knowing about this R49 deductions that would take place. No one informed her about this and what she would be getting. I think this is ********l from Vodacom and So Music deducting money from an account without the user knowing. </p> <p>This service should be stopped immediately and money should be refunded.</p>

0
Replies (2)
So Music
So Music's reply02 Nov 2016, 13:41
Official

We sincerely apologize for the inconvenience caused to you with regards to this matter.

Kindly note that we will contact you in order to resolve and close your query effectively.

Kind Regards,

So Music Team

ME
Marius E's update07 Nov 2016, 07:37
Reviewer Update

I'm still waiting on the feedback after the phone call. No one has come back about the telephonic discussion whereas they would go listen to the telephonic discussion. I still want to understand how exactly you were able to setup a debit order without us signing up.