Unauthorized Deductions

<p>I received a call from Elite Mobile a couple of months ago for a cellphon contract which was declined for no apparent reason, but my banking details was given to Somusic without my knowledge. Apparently, according to them, I did confirm this service, and if I did, the information wasn't give properly, because my understanding was that it was for a cellphone contract. So I cancelled this service in July 2017 and received confirmation on email that this was taken care of. So to my suprise, they took another debit order on the 1st of August. Now what must I do to get them to do a simple thing as cancelling a debit order? Are they trying to force me to pick up the phone, call them, and yell at someone? Or is it just that they don't know how to do their job? Must I report them to the ombud? Will that force them to stop this debit order and refund me MY hard earned money that they have no right to take? I want this sorted out in 2 days, with a confirmation that the debit order was stopped, and I want proof of that, an apology letter from them for making me this mad, as well as my refund for August 2017. If this is not done in 2 days, I will take the matter further. And since Somusic has my banking details, I don't see the need of sending them my bank statement for refund, since they didn't need it to start the debit order in the first place.</p>