bad service

hello<br> I have been trying to order goodies on their website, but there is always a issue with the site, if you phone then you get told to phone back after several hours because also there is a system problem, if you sent a email complaining about this nobody gets back to you, it is not just once that this happens , I try this ordering almost every week for the last 3 months if not longer, I have a lot of discount vouchers to redeem from them, but no luck with these people. I call it BAD SERVICE