Bad Customer Service, terrible communication -very disappointed

Below is a summary from me to Snyman de Jager - this should give a clear picture of my disappointment in their lack of communication:

1 Sept 2020 received liquidation and distribution account of my late mother that has been lodged with the Master of the Hight Court PTA 2021 7 July Magda asked for an update -Jess and Fiona 9 July Jess: will get back to you soonest - but didn’t happen

26 July Magda asked for an update -Jess no response 19 Aug Magda asked for an update -Jess no response 29 Sep Email from Jess: Please note that my manager, Uneda Hiley, is investigating why the inheritance was never paid. We will provide a full progress report soonest. -but didn’t happen 12 Oct Magda asked for an update -Jess and Uneda no response 25 Oct Magda asked for an update -Jess and Uneda 26 Oct Email from Jessica -We have referred the matter to our manager and she is in contact with ABSA regarding the inheritance that was not paid - but never received an update or even an email from Uneda acknowledging my emails 3 Nov Magda asked for an update -Uneda no response 11Nov Magda asked again for an update – Uneda and Jess Jess asked Magda to resend banking details and said payment will be made on Monday -which never happened

11 Nov Banking details sent by Magda as requested 13 Nov Jess said that Uneda will redraft the statement and this will take some time 18 Nov Magda asked for an indication of how long this will take No response

26 Nov I approached management (Roma) – Received an email straight away, an was promised an detailed update by the end of day – But didn’t happen

30 Nov Follow up again Received an updated statement, and asked us to approve All Heirs approved within a day or two

3 Dec I followed up again asking for an update on what now Response – Payment will be done as soon as possible

9 Dec I asked to clarify “As soon as possible” -is this days, weeks…? Received response that the Forex forms was signed, and that Jess will get back to me with an update -Did not happen

13 Dec Phone Roman, left a message on phone. Received feedback that the overseas heirs payments were submitted to Forex department and they are following up on a regular basis

13 Dec Asked when the South African heir will receive payment…. And off course -No response