Snugease - A ****?

Ordered a double bed wedge pillow from them and received a confirmation of order immediately. Thereafter the efficiency changed to complete silence, almost like they disappeared. No feedback, no correspondence and no updates on progress of order. Sent a Whatsapp and received an automated reply about them being overloaded with orders and running behind. Despite them saying orders may take 5-14 working days to process, I have not received anything after more than a month. Regrettably supporting local has - yet again - just become another nightmare. More than R1500 later I do believe I have indeed been ****med. Do not order from them!