pR
paul R
1 reviews | Active since Oct 2013
26 Feb 2016, 09:30
Worms in a flour non-expired flour
I bought a 1kg flour packet then my cake flopped. I then checked the packet and realised it had no expiration date on. I threw away the cake. Then i<br> bought 2 2.5kg flour packets that are expires July 2016 yet they have worms. This is a brand that I respected and love.<br> I complained on their website but has been done.
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Snowflake's replyOfficial
01 Mar 2016, 11:05Hello Paulous,
We at Premier Foods would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 16/02/1076
Kind Regards
Premier Foods Customer Care Line
*** - LS
We at Premier Foods would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 16/02/1076
Kind Regards
Premier Foods Customer Care Line
*** - LS
Snowflake's reply01 Mar 2016, 11:05
Official
Hello Paulous,
We at Premier Foods would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 16/02/1076
Kind Regards
Premier Foods Customer Care Line
*** - LS
We at Premier Foods would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 16/02/1076
Kind Regards
Premier Foods Customer Care Line
*** - LS