CP
Carina P
1 reviews | Active since Nov 2021
08 Feb 2026, 10:10
WORM AND WEBS IN FRESH BRAN ****IN MIX
I bought a packet of bran ****in mix, and was horrified to find a WORM and webs in the packet as I opened it. It is disgusting and I cannot believe a company like Snowflake does not have preventative measures in place to prevent parasites. I have taken pictures of this and logged a complaint, but I think my days of buying Snowflake is over. I have also previously bought ****in mix that had webs in it. This never happens when I buy other brands like Golden Cloud.
I buy via 60/60 so I cannot even check the packets before I buy.
This is really so disgusting...
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Replies (1)
Snowflake's replyOfficial
09 Feb 2026, 10:55Good day Carina,
We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to the relevant department for further investigation.
One of our consultants will be in contact with you to further assist accordingly.
Kind Regards
Premier FMCG Customer Care Line
We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to the relevant department for further investigation.
One of our consultants will be in contact with you to further assist accordingly.
Kind Regards
Premier FMCG Customer Care Line
Snowflake's reply09 Feb 2026, 10:55
Official
Good day Carina,
We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to the relevant department for further investigation.
One of our consultants will be in contact with you to further assist accordingly.
Kind Regards
Premier FMCG Customer Care Line
We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to the relevant department for further investigation.
One of our consultants will be in contact with you to further assist accordingly.
Kind Regards
Premier FMCG Customer Care Line