Unhappy customer

Good day, I am very disappointed with Snowflake, I bought Cupcakes flour to make cupcakes, the minute I started with dough I realised it was not the dough for cupcakes it seemed like dough for fatcakes, I decided to put one pan of dough in a cupcake pan and see how they will come out. They came out dried up just like fat cakes, it was nothing like a Cupcake, I have emailed and called the whole year and everytime I’m told they will come and re-emburse me and offer another 2,5Kg of the flour I initially wanted , I have records of the flour and the packet to show it was written that it’s for cupcakes and records of the emails I’ve sent. I am very disappointed and appalled by such a big company such as Snowflake, that they could be such *****s and give false promises to clients, it has made me really upset and sceptical of trying any other product from this company. I was hurt and my time and money went into trying to solve this but they seemed uninterested in pleasing their clients, I’ve also had to warn others that they must be careful of the products as you can get ****** and not even get an explanation or compensation of any sort. This is a huge company and I expected more from them. They turned out to be *****s