ER
Ezra R

1 reviews | Active since Jun 2016

29 Jun 2016, 13:03

So fresh its growing

<p>It being the week before month, down to my last R100, from which you can bearly get a decent meal's worth, let alone try feeding a family of 11 people, I decided to go with curry bunnies for supper.</p> <p>So I send my son to our local U-Save store to purchase a 2,5kg Snowflake Cake flour, 1kt of yeast...(all of the ensential ingredients need to make the Curry Bunnies). Out of habbit, I seive the flour, onl to discover, halfway through, that something's amiss. Apon closer inspection, I discover movement in the seive, and what appears to be tree bark.</p> <p>The following day, I call the Customer Care Line, explain in detail what had happened, receive the usual apologies accompanied by promises that someone will contact me....... I HAD TO CALL THEM BAC****! I was then promised that my call will be escalated, the flour uplifted and a voucher sent to me. </p> <p>The flour has finally been uplifted - A WEEK LATER- and nothing else</p> <p> </p>

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Replies (1)
Snowflake
Snowflake's reply30 Jun 2016, 08:41
Official
Thank you for bringing this matter to our attention. We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers. Kindly note that we have escalated the complaint to our head office for urgent attention. Your ref - 16/06/1092. Kind Regards Premier FMCG Customer Care ********** 300.

Best regards,