MF
Mohini F
1 reviews | Active since Jul 2016
19 Nov 2019, 10:48
Snowflake Moth & Web Mix
I bought 5 packs of Snowflake Easymix ****in mix and was very, very disappointed to find that when I opened the sealed unexpired packet it was infested with moths and webs, when I decided to open the next unexpired packet, it was also infested with moths, moth eggs and webs. I really didn't expect to have this unforgettable experience with Snowflake. My little girl loves Snowflakes products and was so horrified & dismayed at the contents of the snowflake packets.
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Snowflake's replyOfficial
19 Nov 2019, 14:13Good Day Mohini Francis
We at Premier FMCG Customer Care Line would like to thank you for taking the time to inform us on your unfortunate experience. We would like to log a formal complaint on your behalf, and forward it through to our Head Office for further investigation.
One of our Customer Care Representatives needs to contact you, to obtain more information in regards to your complaint.
Once again thank you for taking the time to discuss this complaint with us.
Kind Regards
Premier FMCG Customer Care
***
We at Premier FMCG Customer Care Line would like to thank you for taking the time to inform us on your unfortunate experience. We would like to log a formal complaint on your behalf, and forward it through to our Head Office for further investigation.
One of our Customer Care Representatives needs to contact you, to obtain more information in regards to your complaint.
Once again thank you for taking the time to discuss this complaint with us.
Kind Regards
Premier FMCG Customer Care
***
Best regards,
Snowflake's reply19 Nov 2019, 14:13
Official
Good Day Mohini Francis
We at Premier FMCG Customer Care Line would like to thank you for taking the time to inform us on your unfortunate experience. We would like to log a formal complaint on your behalf, and forward it through to our Head Office for further investigation.
One of our Customer Care Representatives needs to contact you, to obtain more information in regards to your complaint.
Once again thank you for taking the time to discuss this complaint with us.
Kind Regards
Premier FMCG Customer Care
***
We at Premier FMCG Customer Care Line would like to thank you for taking the time to inform us on your unfortunate experience. We would like to log a formal complaint on your behalf, and forward it through to our Head Office for further investigation.
One of our Customer Care Representatives needs to contact you, to obtain more information in regards to your complaint.
Once again thank you for taking the time to discuss this complaint with us.
Kind Regards
Premier FMCG Customer Care
***
Best regards,