HW
HILDA W
1 reviews | Active since Dec 2014
14 Mar 2017, 12:44
Snowflake is Greenflake
<p>I have submitted a complaint regarding my awfull Snowflake experience.</p> <p>I recently bought a 5kg Snowflake flour as i run a small business as i am unemployed.The flour had a light greenish colour and a offisf smell.I immediately returned it to the local store where I bought it but the manager refused to give me a refund.</p>
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Snowflake's replyOfficial
21 Jun 2017, 14:32Dear Hilda
Our sincere apologies for the delay in response due to technical malfunctions we were unable to access our Hellopeter page.
Nonetheless, we at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to the relevant department to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
Premier FMCG Customer Care Line
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Best regards,
Snowflake's reply21 Jun 2017, 14:32
Official
Dear Hilda
Our sincere apologies for the delay in response due to technical malfunctions we were unable to access our Hellopeter page.
Nonetheless, we at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to the relevant department to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
Premier FMCG Customer Care Line
***
***
Best regards,