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Corne C

1 reviews | Active since Oct 2019

17 Mar 2021, 12:32

Snowflake 5-in-1 Savoury Mix Ingredient / Instruction misprint, Bad Customer Service

5-in-1 Savoury Mix 1Kg pack, Savoury ****ins has Milk as the Liquid Ingredient but in the Instruction they print water as the liquid Ingredient. Phoning the Customer Care to resolve which one (milk or water) is the misprint results in a promise to phone me back with the correct information in 15 minutes, 1 hour later I phone Customer Care again and the person tells me they have not been able to connect with the correct department to get the resolve and tells me they will eventually get back to me. My end result is not to use this product of Snowflake but rather leave my home to go and buy a different Ingredient (Brand) in order to make the product I need in the short deadline I had. If Customer Care tells you 15 minutes and you think you can still produce the baked batch you need for a function, do not believe that, they are wasting your time and money.

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Replies (3)
Snowflake
Snowflake's reply17 Mar 2021, 12:52
Official
 Hi Corne C

Thank you for bringing this to our attention, our share call number is as follows;

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If possible could you type your cellphone number in the same format we supp**** our number, so that we can get in touch with you to assist accordingly.

Regards, 
Premier FMCG 
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Corne C's update17 Mar 2021, 13:16
Reviewer Update
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Corne C's update17 Mar 2021, 13:27
Reviewer Update
I was phoned back by Customer Care (@12:53) - Thank you - with explanation that the Liquid could either be Water or Milk in this mix of the same quantity, It remains a misprint that creates confusion as this differentiation needs to be stipulated on the packaging. A Customer buys these products to safe time and money but not every customer that buys the product is a professional baker and would know how to understand this Ingredient/Instruction. Thanks for the feedback.