1 reviews | Active since Dec 2015
Savoury ****in Mix - Flop
<p>I purchased a savoury ****in mix and baked it on Saterday (13 May 2017). Have done this many times before but this time the ****ins didn't rise. They weren't light and fluffy. I was a little put out because I was making them for an event I was having later on that day. I sent an email via Snowflake's website on Monday (15 May 2017) but I still haven't received a response as of today (19 May 2017). I have kept 1 of the ****ins but have yet to hear from Snowflake so I'm unsure about how long to keep it...</p>
I eventually contacted snowflake via telephone regarding the problem I had with my pre-mix. They did send me a eVoucher for Pick 'n Pay which I used a few days after receing it
I eventually contacted snowflake via telephone regarding the problem I had with my pre-mix. They did send me a eVoucher for Pick 'n Pay which I used a few days after receing it
Dear Bianca
Our sincere apologies for the delay in response due to technical malfunctions we were unable to access our Hellopeter page.
Nonetheless, we at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to the relevant department to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
Premier FMCG Customer Care Line
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Dear Bianca
Our sincere apologies for the delay in response due to technical malfunctions we were unable to access our Hellopeter page.
Nonetheless, we at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to the relevant department to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
Premier FMCG Customer Care Line
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