XB
Xoli B

1 reviews | Active since Sept 2020

05 Jul 2024, 11:04

Salty ****in mix

I bought a 500grams of ****in mix chocolate flavour bt when I bake it the batter was very salt so kept baking it's was salty I couldn't even eat them and it was not experied at it expires next year. The chocolate taste and even smell none hw disappointed am i

0
Replies (4)
Snowflake
Snowflake's reply05 Jul 2024, 12:57
Official
Hi Xoli

We at Premier FMCG Customer Care Line would like to thank you for taking the time to inform us on your unfortunate experience. We would like to log a formal complaint on your behalf and forward it through to the relevant department for further investigation.

One of our Customer Care Representatives needs to contact you, to obtain more information in regard to your complaint. 

Once again thank you for taking the time to discuss this complaint with us.

We sincerely apologise for the delay in response as we were experiencing technical issues.

Kind Regards
Premier FMCG Customer Care
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Snowflake
Snowflake's reply05 Jul 2024, 13:02
Official
Hi Xoli

Kindly note that we have tried to make contact with you on the number provided, but our attempts have been unsuccessful as the call rings unanswered and goes to voicemail.
Please provide an alternative number and advise of a convenient time to contact you, Monday - Friday Between 8:00am - 17:00pm.

Regards
Premier FMCG Customer Care
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XB
Xoli B's update05 Jul 2024, 13:59
Reviewer Update
My phone was charging on another house you can call
Snowflake
Snowflake's reply13 Aug 2024, 08:46
Official
 Hi Xoli

Kindly note that we have tried to make contact with you on the number provided, but our attempts have been unsuccessful as the call rings unanswered and goes to voicemail.
Please provide an alternative number and advise of a convenient time to contact you, Monday - Friday Between 8:00am - 17:00pm.

Regards
Premier FMCG Customer Care
***