NO follow up after ****roach found in ****in mix!

I found a ****roach in my ****in mix last year. I contacted snowflake to complain via (***). They were very efficient in finding out what happened and collecting the "sample" to "investigate"... It has been over a year and I have had no update or compensation for the literal fact that I ate a ****roach that was in their chocolate ****in mix!... All they did was collect the ****in mix and ****roach. So I lost the money I spent on the ****in mix, the ****ins I would have gotten from the mix and got nothing in return?? Not even a new pack of ****in mix to compensate the *****ed bag! I contacted them again to follow up but it all went dead! BAD customer service! I still have my reference number of uselessness (CAS-21375-V3S6Y6) and pictures!