cW
christel W
1 reviews | Active since Apr 2016
18 Apr 2016, 13:37
Insects in cake mix
I bought the vanilla cake mix, when I opened it, there was insects in the cake mix, and it was before the expiry date.<br> <br> I have send numerous email to the customer care regarding this, with the photos attached, and I have not received any response in 8 days.<br> <br>
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Snowflake's replyOfficial
19 Apr 2016, 10:59Hello Stella111111,
We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 16/04/765.
Kind Regards
Premier FMCG Customer Care Line
*** - LS
We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 16/04/765.
Kind Regards
Premier FMCG Customer Care Line
*** - LS
Snowflake's reply19 Apr 2016, 10:59
Official
Hello Stella111111,
We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 16/04/765.
Kind Regards
Premier FMCG Customer Care Line
*** - LS
We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant: 16/04/765.
Kind Regards
Premier FMCG Customer Care Line
*** - LS