Found webs and a worm in the flour

Good day My name is Davlynn Jordan and I was appalled when I opened a pack of Snowflake baking flour and saw that it had webs and a worm still moving in the packet. I had bought the product to make my son a birthday cake and got that disgusting surprise. I had to buy other cake flour which inconvenienced me because I'm a working mother and don't have the time to run up and down to the shops. I will never use a Snowflake product again and what makes it worse is it was not even expired. I have sent Snowflake customer service a email on the 15th of November but have yet even gotten so much as a response from them. I can now see why there product are so bad because so is their customer service. I have pictures to prove it and hope that other consumers are aware of checking this product before they use it