1 reviews | Active since Apr 2018
Cupcake with a worm surprise
Completely disgusted that I found worms in your product. An absolute horrid site to see. What are you putting in your products . I had to discard 5 boxes of Barney cupcakes. It’s absolute madness. And it is not “cheap” products. Heaven knows what would have happened if I opened it when bought my kids would have eaten the eggs of the worms!
Disgusting!
I would like to know what will be done to correct this, as it is unacceptable. I am needing to bake for a cake sale and I have to lay out more money. Also it’s been a day since I’ve emailed and no response. Pathetic!
Dear Annie Frazier
We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to the relevant department to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
One of our consultants will be in contact with you shortly.
Kind Regards
Premier FMCG Customer Care Line
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Dear Annie Frazier
We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to the relevant department to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
One of our consultants will be in contact with you shortly.
Kind Regards
Premier FMCG Customer Care Line
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