1 reviews | Active since Jun 2013
Cheating with weight
From being an annoyed customer, I am now a very irritated customer who probably would never buy from this dishonest company. It would be nice to see what others have to say once I have posted my complaint on social media. I had purchased 9 x 2.5kg snowflake flour. As most recipes call for a specific amount, it did not take long to work out that this company is short changing its customers. Almost every bag had less than the 2.5kg in the packet and we always ended up opening a new packet to fill in the shortfall. I eventually decided to weigh them and found every single one of those that I weighed to be less than 2.5kg. I called your customer care line almost 5 times with reference numbers and promises and promises. I was even promised that a rep would be at my door to pick up the stuff. Nothings happened. Not only is this company dishonest but I am sick of the lies also. I have now had enough. After 2 weeks, your rep calls this morning. Unfortunately I was not available (as I have not been sitting playing with my thumbs for 2 weeks waiting for his call) and he promised to call back in 30 minutes. That was about 2 days ago. Enough is enough. Its time that the dishonesty of this company is exposed. Oh yeah, I now buy golden cloud and the weight is correct.
We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant:16/05/410.
Kind Regards
Premier FMCG Customer Care Line
*** - LS
Best regards,
We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to our Head Office and to the relevant factory to address and ensure the necessary corrective steps are put in place so that we may meet your expectations in the future.
Your reference as discussed with our consultant:16/05/410.
Kind Regards
Premier FMCG Customer Care Line
*** - LS
Best regards,
