1 reviews | Active since Sept 2020
Awful Customer Service At Snowflake (Cupcake & Cake Mix Company)
I purchased a chocolate snowflake cupcake mix in 2018. This particular cupcake mix came with a roach inside which I accidentally ate while licking the batter. I contacted Snowflake and they were very fast to pick up the cupcake mix and "analyzing" it. I was given a case number and never heard back from them, regardless of my follow-ups. I submitted a previous complaint on hellopeter which Snowflake positively responded to by stating they have sent me a voucher via SMS... which I never received, when I followed up and asked for confirmation via email I never heard back from Snowflake once again. I am truly disappointed by their customer service skills and appalled that they manage to get away with this type of "custoner case".
Thank you for bringing this to our attention, our share call number is as follows;
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If possible could you type your cellphone number in the same format we supp**** our number, so that we can get in touch with you to assist accordingly.
Regards,
Premier FMCG
Thank you for bringing this to our attention, our share call number is as follows;
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If possible could you type your cellphone number in the same format we supp**** our number, so that we can get in touch with you to assist accordingly.
Regards,
Premier FMCG
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While in contact with your company I was using a different contact number which can all be communicated once you contact me to resolve this issue. Thank you.
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While in contact with your company I was using a different contact number which can all be communicated once you contact me to resolve this issue. Thank you.
Thank you for your prompt response, one of our consumer service consultants will get in touch with you soon.
Regards,
Premier FMCG
Thank you for your prompt response, one of our consumer service consultants will get in touch with you soon.
Regards,
Premier FMCG
We have tried to make contact with you on the number provided, but our attempts have been unsuccessful as the call rings unanswered and disconnects. Please provide an alternative number and advise of a convenient time to contact you.
Regards,
Premier FMCG
We have tried to make contact with you on the number provided, but our attempts have been unsuccessful as the call rings unanswered and disconnects. Please provide an alternative number and advise of a convenient time to contact you.
Regards,
Premier FMCG