SNOWBALL INTERNET STELLENBOSCH

ABSOLUTE SHOCKING SERVICE AND NO FEEDACK FROM MANAGEMENT RIGHT THROUGH TO CALL CENTRE STAFF.

QUICK TO BILL YOU BUT NEVER GETTING BACK TO ONES COMPLAINTS ABOUT THE LINE BEING AT 1.47MB INSTEAD OF A 6MB LINE WHICH I AM PAYING FOR. WE CAN NEVER STREAM ANYTHING OR EVEN WATCH DSTV CATCHUP BECAUSE OF THE DAMN INTERNET SPEED BEING SO POOR OR THEIR SERVICES ARE DOWN, FOREVER A DAMN PROBLEM WHICH MAKES ONE SO UPSET !!!! RESULTING IN EXTRA COSTS TO BUY MOBILE DATA.

I HAVE REQUESTED THE CANCELATION POLICY SEVERAL TIMES TO SEE MY LAWYER AND SEE WHAT MY RIGHT IS IN THIS REGARD AND STILL ONLY RECEIVED A ONE LINE EMAIL WITH A R2850 CANCELATION FEE REQUEST, BUT WHEN I SIGNED UP I GOT ENDLESS PHONE CALLS EVERYDAY.

I HAVE NOW CONTACTED THE CONSUMER BOARD TO HELP ME IN THIS REGARD.

THEY DEBIT 100S OF PEOPLES ACCOUNTS BUT DOES NOT PROVIDE THE SAID SERVICE.

POOOOR SERVICE AND BEYOND.