No support

We've been with Snowball since May 2015, the installation was done quickly we requested a 10mb connection the speeds was very good, for a month, mid June the speeds started fluctuating, never constant and the latency bad. We phoned and the support person changed connections and this did help for about a day or so.<br> July the connection just went from okay to very bad, not even getting 4mb connections or connections dropping as in no internet at all, authentication problems.<br> We phoned support and they advised that if the speed is between 7mb and 8mb this is normal speed, they said the speed is \up to"you won't get full 10mb speeds.<br> When the connection was installed the speed was 9.89mb dl and 1.99mb up.<br> Since then we sent emails asked for assistance phoning every week and weekend as we only get home in the evening and we only get asked to phoned back as they are working on the issue.<br> I sent an email last week asking for feedback"